Renowned cryptocurrency exchange, KuCoin has suffered a network outage that has locked many users out of their accounts. The exchange confirmed the issue on Friday via a post on its official X page.
KuCoin, in its statement, revealed that some regions may experience poor connectivity to the digital asset trading platform’s services. Moreover, the platform said users may encounter “500 errors” and a “temporary inability to access KuCoin services.”
The exchange went on to state that the issue emanated from its external service provider. Similarly, KuCoin added that the provider is currently working on fixing the issue while its team is actively monitoring the situation.
Furthermore, KuCoin assured that all users’ assets are safe and completely intact. Meanwhile, this is not the first time KuCoin has suffered a network outage, further raising questions about the decentralized posture of the exchange and some of its counterparts.
Recall that in April 2025, top exchanges like KuCoin, Binance, and MEXC were all inactive after a network issue ravaged the data center of Amazon Web Services (AWS). The network issue caused cryptocurrency exchanges to struggle with incorrect charts, incomplete orders, and asset transfer delays.
Additionally, the crisis left many crypto traders stranded as AWS remains the largest cloud provider by controlling 30% of the global market. While KuCoin has vowed to address the issue currently, about 40 million global users of the exchange are concerned.
KuCoin’s latest expansion effort and release of PoR
Despite the challenges, the exchange remains one of the most transparent crypto trading platforms around. In July 2025, KuCoin released its Hacked-audited proof of reserve that confirmed how the exchange holds 100% of users’ deposits in its Treasury.
The audit marks the 32nd consecutive PoR report from the exchange. According to the exchange, the audit points to its commitment to security and transparent practices.
However, the recent network issue occurred during a period when KuCoin is aggressively pushing its expansion efforts. Late last month, the exchange received a key regulatory approval from the Australian Transaction Reports and Analysis Center (AUSTRAC).
The license provided KuCoin the legality to provide digital assets services to enthusiasts in Australia. Also, in September, the exchange entered a strategic partnership with Vietnam Blockchain and Digital Assets Association (VBA) and 1Matrix Joint Stock Company (1Matrix) to boost blockchain adoption in Vietnam.
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